• A local delivery fee of $7.00 will be added to each order, for each address. (For deliveries outside our local delivery area, this fee may vary.)

• U.S. orders must be received before 12:00 noon in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day.

• We will do our best to accommodate deliveries at specific times of the day, but we cannot guarentee it.

• We are unable to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day.

• Delivery of orders to rural route addresses or cemeteries cannot be guaranteed.

• We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet.

Order Changes

Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery. If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our Customer Service Department directly at (800)695-3034. We are also unable to accept cancellations or change requests via e-mail.

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.